This is a mid-level position.  The Technical Services Specialist is responsible for completing various advanced technical tasks for clients in support of their on-line marketing applications.  Primary duties include using our applications and tools to create advanced configurations for email marketing campaigns, complete workflows, handle simple to complex ad-hoc data requests as well as provide application support to clients.  This person will also assist our Marketing Services Specialists with preparing e-marketing broadcasts to our full service clients.

Essential Responsibilities:

• Completes complex e-marketing campaigns and configurations with advanced HTML/XML
• Completes workflow preparations
• Performs simple to complex data requests
• Completes email and on-line survey preparation activities for clients on a daily basis
• Manages multiple client production schedules, prioritizes workload
• Communicates directly with clients and management to coordinate projects
• Works with clients to clarify information to ensure work is completed accurately
• Demonstrates strong organizational skills to meet all objectives expeditiously
• Troubleshoots daily production issues as they arise, escalates issues as necessary
• Follows outlined quality assurance procedures, closely manages details of all work performed
  Reports any quality-related or client-related issues to management, resolves outstanding corrective action items as they arise
• Professionally represents SmartSource to assigned clients, builds client relationships
• Helps foster a team approach to meeting objectives of our clients
• Participates with the department re-engineering efforts to increase efficiencies

Required Computer Skills:

• Advanced HTML
• Macromedia Dreamweaver, CSS, SQL
• VB.Net, XML a plus

Qualifications:

• Previous second level/Tier 2 customer service in a software firm
• Excellent written and verbal communication skills
• Detail oriented
• Bright, energetic personality
• Proven ability to organize, prioritize and complete multiple tasks within a tight timeframe
• Ability to follow defined procedures as well as learn and implement new procedures
• Creative approach to problem solving