Marketing Services Specialist

SmartSource is an emerging leader as a SaaS provider of e-marketing automation products and services.  Our applications enable our clients to define, build and manage leading-edge marketing solutions.  Our focus is on automating “best practice” marketing processes.  We are growing as a result of our innovative products and the expertise we bring to our clients.

Position Summary:
We have openings for both entry-level and experienced marketing services support professionals.  The e-Marketing Services Specialist is responsible for completing various technical tasks for clients in support of their on-line marketing applications.  Primary duties include providing first-line support for our clients as they use our applications. Also, you will be using our applications and tools to prepare/edit HTML and/or text documents, preparing and managing client data, and testing prior to launch.  The e-Marketing Services Specialist is the primary point of contact between SmartSource and our clients.  

Essential Responsibilities:
•    Assists clients with our applications
•    Completes email campaign preparation activities for clients on a daily basis
•    Manages multiple client production schedules, prioritizes workload
•    Communicates directly with clients and management to coordinate projects
•    Works with clients to clarify information to ensure work is completed accurately
•    Demonstrates strong organizational skills to meet all objectives expeditiously
•    Troubleshoots daily production issues as they arise, escalates issues as necessary
•    Follows outlined quality assurance procedures, closely manages details of all work performed
•    Reports any quality-related or client-related issues to management, resolves outstanding corrective action items as they arise
•    Professionally represents SmartSource to assigned clients, builds client relationships
•    Helps foster a team approach to meeting objectives of our clients
•    Participates with the department re-engineering efforts to increase efficiencies

Required Computer Skills:
•    Strong understanding of HTML/CSS
•    Familiarity with data management applications such as MS Excel and MS Access
•    Dreamweaver, Adobe Photoshop, SQL and basic programming skills are all a plus

Qualifications:
•    Previous customer service / client service experience
•    Excellent written and verbal communication skills
•    Creative approach to problem solving
•    Strong technical ability
•    Detail oriented
•    Bright, energetic personality
•    Proven ability to organize, prioritize and complete multiple tasks within a tight timeframe
•    Ability to follow defined procedures as well as learn and implement new procedures
•    Strong team-focused attitude

To apply:
Please reply via e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your resume, cover letter and compensation requirements.

No phone calls or agencies, please.